The hottest knowledge management and process come

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Knowledge management and process come together

"strategy is the guide, process is the outline, knowledge is the body, and technology is the use", which is an important concept of Lanling's knowledge management methodology. Among them, process is "he also said" Outline ". Combining knowledge management and process plays a very important role in the process of knowledge management projects

Like other management concepts and methods, knowledge management aims to improve enterprise efficiency and realize enterprise strategy. In Kaplan and Norton's "strategic map - turning intangible assets into tangible results", A. nonmetallic can use the distance between two jaws as the standard distance to divide the intangible assets of enterprises that support the enterprise process to achieve the strategic objectives of enterprises into three categories: human capital, information capital and organizational capital, in which knowledge management is incorporated into organizational capital, The business process will transform the non impact and smooth transition of enterprise assets, including intangible assets, into the customer value defined by the enterprise strategy when switching between various modes. The establishment and optimization of enterprise business processes are based on the enterprise strategy

entering knowledge management through process can ensure that knowledge management is truly closely integrated with the main business of the enterprise and form a long-term operation mechanism. Only when knowledge management is closely combined with enterprise business processes can we effectively accumulate organizational capital that is truly in line with enterprise strategy and supports efficient process operation, rather than making it a chicken rib of "tasteless food, a pity to discard", and also make knowledge management an organic part of enterprise daily management, rather than additional work outside enterprise business activities, or even a noisy movement

process also provides an effective landing mechanism for knowledge management. On the one hand, the identification of core knowledge, process KPIs and key control points can provide basis/direction for knowledge management; On the other hand, the close combination of knowledge management with processes and positions will help to establish an effective and operable management system, especially the KM performance system; At the same time, the close combination with the process as the main business activity of the enterprise also makes knowledge management truly become a part of the business activities of the enterprise, and establishes a long-term operation mechanism of knowledge management. 3A composite materials contribute to the sustainable design of water taxis

combining km with BPM and taking the process as the main line for knowledge management can also effectively break the barriers between the links of the process, promote the flow and acquisition of information and knowledge, improve the efficiency of process operation, and reflect the role of KM in promoting bpm

the following figure shows the knowledge management system from the process perspective:

standardizing business processes and clarifying the division of responsibilities are the premise of standardizing process information transmission, and also the basis of process and post knowledge combing: first, enterprise process knowledge combing gives the first level classification of enterprise knowledge system from the business perspective; Secondly, the clear and standardized description of the process makes it possible to go deep into all links and activities of the process and refine the knowledge required for an activity in the process corresponding to a position. The process and position knowledge map established based on this can not only directly bring convenience to the actual work in knowledge acquisition, but also be conveniently realized in the IT system

of course, compared with pure process projects, the granularity of process carding in knowledge management projects is relatively large. On the premise of ensuring support for knowledge carding, it depends on the needs of enterprises and project resources. It is mainly based on process specification and definition, and the degree of process optimization can be selected, even whether it is carried out. In the process of X enterprise project, we combed three types of processes: production process, such as offset printing production process, which is mainly based on process description and specification; Production management processes, such as digital management processes, mainly focus on process specification and definition; Management support processes, such as human resource planning processes, are not only standardized and defined, but also optimized to a certain extent

the following figure is the first level process system of X enterprise established based on the value chain model on the basis of sorting out and analyzing the process lists submitted by each department in the process of X enterprise knowledge management project:

in practical application, the process knowledge map refined to the specific links and activities of the process and the process led post knowledge map are relatively common in enterprises, and the post work guidance prepared under the guidance of post responsibilities The position concise manual has obvious advantages:

makes the specific work more relevant to its required knowledge. The process and position knowledge map clearly defines the Department/position in charge of each link of the process and the knowledge required to complete the work. In contrast, as a part of each post, post work guidelines and concise manuals can generally cover the knowledge required for the work of the post in a more comprehensive way. However, when a post involves the work of multiple processes, the work of multiple links in the same process, and the process work and non process work exist at the same time, the lack of pertinence of the work guidelines presented to the post staff as a whole is reflected, Specific to a certain process, the knowledge required by a certain activity is not clearly reflected

the process and post knowledge map has more obvious flexibility and reusability. Since the activities and their associated knowledge in the process and position knowledge map are relatively independent, when the position responsibilities change (specifically reflected in the change of the activities they are responsible for), it is only necessary to adjust and recombine the activities and their associated knowledge into the position knowledge map

as mentioned above, the process and post knowledge map has initially built the framework of the Department and post knowledge platform, which is more convenient to use it systems to support the process and post knowledge management. With the process as the starting point, it has first provided the classification and retrieval ideas of business dimensions for the acquisition of knowledge

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