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Knowledge management will be the highest level of collaborative management development

what is collaboration? Literally, collaboration can be simply understood as mutual cooperation. With the combination of Chinese enterprise management and it technology, collaboration has been extended to become a software that cooperates with each other, that is, a management software that assists many people and organizations to complete affairs together. The core of the management idea of collaborative software is: mutual cooperation and collaboration

the emergence of collaborative software has improved the way people work together and built a collaborative IT platform for enterprises. Collaborative software has gone through more than five years, and it has given new vitality to traditional OA. But in today's knowledge-based information, enterprise office collaboration has been basically mature. How to innovate and develop collaboration has become a new topic for it to support enterprise management

collaboration software mainly includes group collaboration management, such as workflow management, project management, etc; Various communication software, such as e-mail, instant messaging, RTX, VoIP, etc. With the development of network and communication technology and the proposal of user globalization and other new requirements, the concept of collaborative software has also been given new meaning, such as the combination of Internet, workflow, instant messaging, SOA and other technologies and means. Or we can think: collaborative applications such as collaborative office, collaborative government, collaborative commerce, collaborative platforms such as workflow management, project management, information portal, e-mail, instant messaging, remote video, workflow and other collaborative tools, constitute our collaborative software in the current sense. From the perspective of function, the core of collaborative software is to build a platform for timely information transmission and interaction, and standardize the collaborative office of enterprises by introducing workflow (i.e. electronic process)

first, let's analyze the basic function of collaboration: timely information transmission and interaction. The essence of enterprise collaborative office is the timely transmission of information in various departments. People can get the information and then do the corresponding work. The staff of various organizations of the enterprise work together smoothly according to a unified rhythm, so just like assembly line production, it can greatly improve the efficiency of the enterprise in the electronic information and electrical industry, and reduce costs. But why is it difficult for enterprises to ensure their office efficiency before they use collaborative software? Enterprise collaborative office is developing with the progress of science and technology. At the beginning of the enterprise, people used paper documents or oral expression to transmit information, and most of the time was wasted in the way of information transmission. With the application of fax, the process of information transmission has been accelerated. In the era of mature IT technology, collaborative OA has completed the timely transmission, feedback and archiving of information, standardized the transmission of information, and improved office efficiency. Secondly, from the perspective of workflow management, a new highlight of collaborative software, workflow management is the automatic coordination, control and communication of human and computer working together. In the computerized business process, by running software on the network, the execution of all commands is under control. Under workflow management, the workload can be monitored and assigned to different users to achieve a balance. The value that workflow management can bring to enterprise management is to improve execution. In general, the greatest value of collaboration improves the information interaction ability of enterprises and standardizes the internal management process of enterprises

what can collaboration bring to enterprises

we deeply analyze what collaboration brings to the enterprise, the IT platform for information exchange and communication? How to standardize workflow for enterprises? What else? As for the operation and value-added of Anyang industry, which has been accumulated and cultivated for nearly 60 years, the core is not the interactive process of information and this platform, but the knowledge that supports decision-making and product value-added. The information interaction between organizations is smooth and convenient, and the mutual cooperation is standardized. How to improve the accuracy and quality of interactive information? Collaboration has opened up the interaction of enterprise information and knowledge. 3. The United States announced a smooth way for the workflow of the US $300billion tariff list to be levied on China, but it does not pay attention to the management of information and knowledge itself, improve the life cycle of knowledge innovation, and promote the innovative knowledge to truly add value to the business. In this way, it is not difficult for us to understand that synergy is equivalent to a highway, and the maximum value of the highway is reflected in the value brought by high-quality cars on the road

we review the road of collaboration among most enterprises: "the road" has been repaired, but there are very few vehicles actually driving on the road, and even the quality is very low; The result is far from reaching the expectation. However, it is not the fault of the "highway" after all. After all, the "highway" itself cannot determine any improvement in the quality of driving vehicles. Similarly, enterprise management is a systematic management ecological chain. Collaboration has indeed promoted the improvement of the management level of Chinese enterprises, but in an enterprise with standardized workflow and smooth information interaction, how can collaboration support the whole enterprise management system

knowledge management is the highest level of collaboration

with the improvement of enterprise management level, the biggest contradiction in management has shifted from the original lack of support from it platforms and tools to how to improve decision-making, information quality and knowledge innovation. Organizations and individuals need to make correct business decisions in their respective division of labor positions, which inevitably requires timely understanding of comprehensive and high-quality information, as well as some past experience and related knowledge. Whether it is decision-making or specific operation, if there is theoretical guidance and reference of relevant experience and knowledge, the efficiency and accuracy of enterprise management and operation will be greatly improved. On the other hand, the core competitiveness of modern enterprises has also shifted from the original means of production to knowledge innovation. It can be seen that in order to adapt to the rapid development and changes of enterprise management and competitiveness, the role of collaboration has become a bottleneck. However, how to systematically and comprehensively support enterprise management and competitiveness? This inevitably requires strengthening the management of knowledge, using knowledge to support workflow and promote knowledge innovation. Collaboration should also develop from organizational collaboration and workflow collaboration to the core of enterprise development: knowledge "collaboration" - knowledge management

how can knowledge management replace traditional collaboration to help enterprises truly improve the management level of the system and improve their core competitiveness? First of all, knowledge management is a systematic management idea, which is mainly a management problem in the operation of enterprises or organizations, and also runs through the operation of the whole enterprise business system. Knowledge management is not only the management of knowledge itself, but also the production, storage, transmission, application and creation of knowledge; It also includes the management of various resources, intangible assets and related activities related to knowledge, involving the all-round and whole process management of knowledge organization, knowledge management tools, knowledge assets, knowledge activities, knowledge personnel, etc., as well as the management using the idea of knowledge management in combination with enterprise business activities and other management activities. Secondly, knowledge management pays attention to the support of knowledge to the organization and business, and uses the knowledge accumulated in the past to support decision-making activities and operation work, which greatly shortens the time of decision-making and operation process, and also greatly improves the quality of decision-making and operation. More importantly, knowledge management will improve the life cycle of knowledge and accelerate knowledge innovation

how to implement knowledge management

how to implement knowledge management in enterprises? Generally speaking, it can be divided into management perspective and it perspective

from the perspective of management: knowledge management should be divided into four steps. (1) Research on the current situation of knowledge management. The starting point of knowledge management at this stage is an important process of comprehensively understanding the status of enterprise knowledge management, mastering management problems, and putting forward key policies and measures of enterprise knowledge management. (2) Knowledge combing stage. This stage mainly combs the knowledge in combination with the enterprise strategy, process and position. First, establish the enterprise knowledge system from the strategic level, and then conduct a detailed PDC analysis of the branch knowledge in the knowledge system in combination with the business process and position, so as to find out the existence form, mastery and application of key knowledge, and analyze the reasons for these situations. (3) Knowledge management planning. This stage mainly aims at planning the improvement of enterprise knowledge management. Through the conclusion of the knowledge combing stage, the improvement scheme is designed according to the key knowledge of protecting the wall insulation materials from being ablated and burned through in every detail; Formulate the original strategy of knowledge management in combination with the enterprise strategy, formulate the enterprise's knowledge management system in combination with the process and position, and establish the performance evaluation and reward scheme of knowledge management. (4) Knowledge management it needs analysis. At this stage, we will analyze the results of knowledge combing and knowledge management planning, and design a knowledge management IT platform suitable for enterprises. Use it to support and standardize knowledge management

from the perspective of it: first of all, we should make it clear that it or knowledge management IT system is not the whole of knowledge management, and knowledge management is a systematic management idea. It is the most effective tool to support the initial stage of knowledge management, so we must consider the knowledge management methods that need and can be realized by it from the perspective of knowledge management. Based on more than 100 knowledge management IT systems and more than 20 knowledge management consulting projects implemented by Lanling, the following levels are mainly used to support the implementation of knowledge management IT systems by enterprises at present. (1) Function layer: business document management, competitive information management (classification, authority, process, version, etc.); Experience knowledge management (process form base, standard system base, method module base, work summary base, experience case base, public knowledge base, expert network base); Group collaboration management (Project Studio, knowledge community, mentor studio); Post competence and quality management (quality map, quality evaluation, quality improvement, etc.); Knowledge map; CKO toolbox (planning, tracking audit, statistical ranking, reports). (2) Mechanism layer: knowledge precipitation (version mechanism, collection mechanism); Knowledge dissemination (publishing mechanism, portal mechanism, search mechanism, subscription mechanism); Knowledge promotion (urging mechanism, comment mechanism, recommendation mechanism, integral mechanism, correlation mechanism); Knowledge security (authority mechanism, design mechanism); Support and guarantee (process mechanism, communication mechanism, correlation mechanism, help mechanism). (3) Display layer: through the combination of function layer and mechanism layer, and then in the display layer, the configuration display of various portals, including company portal, Department portal, personal portal and project portal, is carried out from the human starting point

in general, collaboration and knowledge management are the concerns of an enterprise at different stages of development. As the highest realm of collaborative development, knowledge management is a more systematic management idea, which must be integrated into other management ideas. Only by comprehensively considering enterprise management, culture and it technology, can we maximize the level of enterprise management and enhance the competitiveness of enterprises. (end)